Return & Refund Policy
At Inferno Performance Diesel, we want you to be confident in every purchase. We stand behind the quality of the products we sell and are committed to providing excellent customer service.
If you receive the wrong product, a damaged product, or a product with a verified defect, please contact us so we can make it right.
Returns
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must:
- Be unused, uninstalled, and in new condition
- Be in the original manufacturer's packaging
- Include all original parts, hardware, instructions, and accessories
- Not have been modified, altered, painted, damaged, or otherwise installed
- Be accompanied by proof of purchase
All returns require prior approval from Inferno Performance Diesel. Please contact us before shipping anything back. Unauthorized returns may be refused.
Restocking Fee
Returns made because the customer ordered the wrong part, changed their mind, or no longer needs the product may be subject to a 15% restocking fee.
The restocking fee helps cover inspection, repackaging, handling, and other costs associated with processing returned merchandise.
No restocking fee will be charged when the return is the result of an error by Inferno Performance Diesel, a damaged shipment, or a verified defective product.
Non-Returnable Products
The following products are generally not eligible for return:
- Products that have been installed or used
- Products that have been modified, altered, or damaged after delivery
- Electrical and electronic components that have been installed
- Products that have been opened when the manufacturer specifies that they cannot be returned once opened
- Special-order, custom-order, or non-stock products
- Clearance or closeout items specifically identified as final sale
- Products returned without their original packaging or required components
Certain products may have additional manufacturer-specific return requirements.
Wrong or Incorrect Product
Please verify the year, make, model, engine, transmission, and other application information before placing your order.
If you receive a product that is different from what you ordered, contact us before installing or using the product. We will work with you to correct the issue.
If you ordered the incorrect part for your vehicle, the return will be treated as a standard customer-initiated return and may be subject to the 15% restocking fee and return shipping costs.
Inferno Performance Diesel is not responsible for parts ordered incorrectly based on an incorrect application, vehicle information, or customer selection.
When you're unsure whether a part is correct for your application, contact us before ordering. We're happy to help whenever we can.
Damaged Shipments
Please inspect your shipment as soon as it arrives.
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged packaging and product.
Do not install or use a damaged product.
We will work with you to determine the appropriate resolution, which may include replacement, repair, or refund.
Defective Products & Manufacturer Warranties
Many of the products we sell are covered by the manufacturer's warranty.
If you believe a product is defective, contact Inferno Performance Diesel before attempting to repair, modify, or return the product. Depending on the manufacturer and product, warranty claims may need to be handled directly through the manufacturer.
Warranty coverage is determined by the applicable manufacturer's warranty and may have requirements that differ from our standard return policy.
Return Shipping
For customer-initiated returns, the customer is responsible for return shipping costs.
If Inferno Performance Diesel sent the wrong product, or the product was damaged in transit or is determined to be defective, we will work with you regarding return shipping and replacement or refund options.
Original shipping charges are generally non-refundable unless the return is the result of an error by Inferno Performance Diesel or another circumstance requiring a refund of those charges.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original method of payment.
The purchase price of the returned product, less any applicable restocking fee or other authorized deductions, will be refunded.
Please allow your payment provider additional time to process the refund and post it to your account.
Contact Us Before You Return Anything
Please do not ship a return to us without contacting Inferno Performance Diesel first.
Our goal isn't to make returns difficult. We simply want to make sure every return is handled correctly and efficiently.
If you have questions about a product, fitment, compatibility, or whether something qualifies for return, contact us before ordering or installing the part.
We're here to help.
Inferno Performance Diesel
Quality Parts. Real Performance. No Downtime.